1. Agreement and eligibility
These draft Terms describe access to NALA, an AI real estate operations platform offered by Northside Advanced Learning Applications, Inc.. A person accepting these Terms for a brokerage or organization must have authority to bind that organization.
2. Platform scope
NALA supports lead intake, communication, scheduling, organization, reporting, and related workflows. It is a technology platform and is not a real estate brokerage, law firm, lender, title company, or substitute for a licensed professional.
3. AI-assisted features and human review
- AI-generated summaries, responses, recommendations, and classifications may be incomplete or incorrect.
- Customers must review material information before relying on it or sharing it with a client.
- Licensed professionals remain responsible for advice, negotiations, disclosures, representations, and decisions.
4. Customer communications responsibilities
Customers are responsible for obtaining and documenting any consent required for calls, texts, emails, artificial or prerecorded voices, and call recording. Customers must honor opt-out and consent-revocation requests and configure campaigns for applicable federal, state, and local requirements.
5. Fair housing and lawful use
Customers may not use the platform to discriminate, unlawfully restrict housing opportunities, steer prospects, or treat people differently based on a protected characteristic. Customers remain responsible for fair-housing compliance and for reviewing AI-assisted workflows for discriminatory outcomes.
6. Accounts and security
- Keep account credentials confidential and use appropriate access controls.
- Provide access only to authorized personnel.
- Notify the company promptly about suspected unauthorized use or security incidents.
7. Customer data
Customers retain their rights in data submitted to the platform. The company may process that data only as needed to provide, secure, support, and improve the contracted services, subject to the applicable agreement and Privacy Policy.
8. Acceptable use
- Do not use the platform for unlawful, deceptive, harassing, discriminatory, or fraudulent activity.
- Do not upload data you lack permission to process.
- Do not attempt to bypass security, access another organization’s data, or interfere with platform operation.
9. Integrations and third-party services
Optional integrations may be governed by separate third-party terms. Availability and functionality may depend on the customer’s configuration and implementation scope.
10. Fees, suspension, and termination
Final subscription, renewal, cancellation, suspension, and refund terms must be added to the customer order form and reviewed by counsel before commercial launch.
11. Disclaimers and liability
Warranty disclaimers, liability limits, indemnification, governing law, dispute resolution, and notice procedures must be finalized by qualified counsel based on the company’s state of formation, insurance, pricing, and commercial model.
12. Contact
Questions about these draft Terms may be sent to hello@nala.app. Confirm this legal contact before publication.