1. AI disclosure
NALA may support AI-assisted voice, text, chat, summaries, routing, and recommendations. Customers should provide clear disclosure when required by law or necessary to avoid misleading a consumer.
2. Calls and text messages
Automated, artificial-voice, prerecorded, and marketing communications may require prior consent. Customers must determine the consent standard for each campaign, keep consent records, and avoid contacting people without a lawful basis.
3. Revoking consent and opting out
- Applicable text-message recipients should be able to use recognized opt-out instructions such as STOP.
- Other reasonable revocation requests must be recorded and honored.
- Operational and marketing preferences should be separated where required.
4. Call recording
Call-recording and transcription rules vary by jurisdiction. Recording should remain disabled until the customer confirms the required notice and consent process for every applicable state.
5. Human escalation
AI interactions should provide a reasonable path to a person when a prospect asks for one, when the system lacks confidence, or when licensed judgment is required.
6. Fair housing
AI-assisted workflows must not discriminate, steer, suppress housing information, or make decisions based on protected characteristics or unlawful proxies. Licensed professionals must review housing-related decisions and communications.
7. No professional advice
AI-generated content is not legal, financial, lending, appraisal, or brokerage advice. Customers remain responsible for licensed services and regulatory disclosures.
8. Sample consent language
Any consent checkbox or script must be approved by communications counsel and match the actual campaign. Consent should be clear, conspicuous, specific to the communication method, and not buried in unrelated terms.
9. Contact
Questions about AI-assisted communications may be sent to hello@nala.app. Confirm this contact and all communication workflows before publication.