1. Scope
This draft Privacy Policy explains how Northside Advanced Learning Applications, Inc. may collect and process information through NALA, the public website, consultation forms, and configured real estate workflows.
2. Information collected
- Account and organization information, including names, business contact details, roles, and login records.
- Lead and prospect information, including contact details, property interest, budget, timeline, messages, and appointment information.
- Call, text, email, chat, transcript, and recording data when the relevant feature is configured and lawful consent has been obtained.
- Technical and usage information needed to secure, operate, and improve the service.
3. How information is used
- Provide and support the platform.
- Route and organize leads, conversations, appointments, and follow-up.
- Authenticate users and enforce organization-level access.
- Monitor security, prevent misuse, and troubleshoot errors.
- Comply with legal obligations and customer instructions.
4. AI processing
Some configured workflows may use AI to generate responses, summaries, classifications, or recommended actions. The final policy must state whether customer data is used for model training and identify any choices available to customers.
5. Sharing and service providers
Information may be processed by contracted service providers that support hosting, communication, scheduling, analytics, security, and customer-requested integrations. A final subprocessor list and contractual safeguards should be reviewed before launch.
6. Retention
The company should keep information only as long as needed for the service, contractual obligations, security, dispute resolution, and applicable law. Final retention periods must match actual technical deletion practices.
7. Security
The platform is designed to use organization-level access controls, secure transmission, and restricted administrative access. No system can guarantee absolute security, and the final policy must accurately describe implemented—not planned—safeguards.
8. Privacy choices and requests
Depending on location and applicable law, individuals may have rights to request access, correction, deletion, portability, or information about data practices. A verified request process and response workflow must be established before publication.
9. Cookies and analytics
If non-essential analytics or advertising technologies are enabled, the final site should provide appropriate notice and consent controls based on applicable law.
10. Children
NALA is intended for business users and real estate prospects, not children under 13. The platform should not knowingly collect children’s personal information through the public website.
11. Contact
Draft privacy questions may be sent to hello@nala.app. Confirm the privacy contact, mailing address, applicable jurisdictions, and request process before publication.